Lighthouse: Issue Tracking

Why Use Lighthouse to Track your Issues?

All teams have bug tracking as part of their process, but nothing for managing non-software issues that come up. Some teams rely upon email, whiteboard or even post-it notes to track these potentially risky issues. There's a better way.

Lighthouse Issue Tracking provides a central repository to track anything that comes up - an expired database license, an approval delay or new piece of hardware. Add them, track them, convert them and ultimately close them.

As always, link issues to any other objects within Lighthouse quickly and easily. Set up a free account and see how much easier Issue Tracking can be.

Compare Issue Tracking features within the different Lighthouse editions:

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  Free Edition Standard Edition Team Edition Enterprise Edition
Features        
Create IssuesEasily add your project issues and track their resolution. Yes Yes Yes Yes
Auto-Create DefectsIssues can get resolved in many ways, one of which is to convert your issue into an actual defect. Lighthouse automates this process for you. - Yes Yes Yes
Auto-Create Change RequestsSometimes an issue can represent a good opportunity that needs further analysis, which is why you can easily convert your Lighthouse Issue to a formal Lighthouse Change Request, where you can perform a more detailed analysis in collaboration with your team. - Yes Yes Yes
Assign Releases and IterationsKeep track of your tests by assigning them to specific releases and iterations. Yes Yes Yes Yes
TraceabilityTraceability means tracking where your test case and test result came from and where it's going. Link your tests to Change Requests, Defects, Tests, Tasks, Requirements and so much more. Yes Yes Yes Yes
Collaboration        
Basic Roles (3 uneditable)Your users are assigned to roles which control access to your issues. You can choose from 3 pre-defined roles. Yes Yes Yes Yes
Basic Roles (3 editable)Your users are assigned to roles which control access to your issues. You can choose from (and modify) 3 pre-defined roles. - Yes Yes Yes
Unlimited RolesCreate as many roles as you want to control access to your issues and assign them to your users. Create some for your clients, executives, developers, QA engineers, and many more. - Yes Yes Yes
Basic NotificationsEvery time an issue is added or updated, notifications are emailed to the test owner and the assignee. The owner is the one who originally entered the requirement. Yes Yes Yes Yes
Notifications (editable)Change the notification rule, message and distribution list. Easily add other users/roles to the distribution list. - Yes Yes Yes
Unlimited NotificationsCreate as many notification rules as you want to. At Artifact, we have 26! - No Yes Yes
My Assignments DashboardEasily see your issues when you first log in to Lighthouse. - Yes Yes Yes
Project Activities DashboardSee real-time daily, weekly and monthly activity for all your issues and results across all your projects. - No Yes Yes
Customization        
Custom FieldsAdd up to 30 fields to your Issues. Many formats are supported including text boxes, combo boxes, pull-down lists, etc. Make the fields required and track their history. - No No Yes
Custom LayoutChange the location and layout of your custom fields. - No No Yes
Custom ReportsCreate any report you want. Issue Traceability, Matrix and History reports are some of our more popular ones. Automatically email them to your peers. - No No Yes
Custom ColorsChange your Lighthouse Account colors. Choose from one of our defined templates or create your own. - No No Yes
Hide TabsHide Lighthouse tabs to control what your users can see and have access too. - No No Yes
Custom MethodologiesChange Lighthouse to support your methodology. Support for Agile, Waterfall, RUP and Hybrid methodologies are available. - No No Yes
Specs        
ProjectsEach edition provides a certain number of projects and users per pro 1 unlimited unlimited unlimited
SupportTwo levels of support are provided. Basic support is available via user forums, blogs and documentation. Premium support also includes email and phone, with guaranteed response time. basic premium premium premium
Hosted or On PremiseHosted Lighthouse means Lighthouse is accessible on our servers. On Premise means you can install a complete version of Lighthouse behind your firewall. hosted hosted hosted either
Annual Cost per User Free $99 $199 $299
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