Lighthouse Support

Artifact Support is consistently rated as excellent by our customers. Our Lighthouse experts provide fast, courteous and knowledgeable help to any of our users. If your issue requires escalation, we'll jump right on it - no yelling necessary.

Read more below or Contact Us with any questions.

Uptime Service Level Agreement

For subscription customers, we guarantee Lighthouse uptime at 99.9%, exclusive of scheduled maintenance and upgrades. If we don't meet our uptime promise, you'll receive credits towards training, support or subscriptions.

Telephone or Email Support

When you need to speak to someone right away, our Support Technicians are there to ensure that you get personalized service. No long waiting time for an answer. If email is easier for you, just write to support@artifactsoftware.com for a prompt reply.

Issue Escalation

Critical issues are immediately raised to the Lighthouse Product Team, with emphasis on speed. If there's a solution to your issue, we'll address it as quickly as possible.

Knowledge Center

Lighthouse account users have access to our Knowledge Center, where you can browse for answers to specific questions, look at tips or submit new issues. You must have a Lighthouse Account setup to access the Knowledge Center.

Lighthouse Forum

Our forum lets Lighthouse users interact with other users. Here you can introduce yourself, discuss tips and tricks, respond to other user inquiries or simply browse for information. As Lighthouse provides this forum for free, strict etiquette will be enforced.

Blog

We have a lot to say, and our blog is a great way of discussing new ideas and concepts. Please join us and share your ideas.

FAQ

Our FAQ is a great resource to learn more about our architecture, licensing model, editions and security.