Category Archives for Software

Is Deleted Content on Your Smartphone Gone for Good?

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Mobile phone innovation is as intense as it’s ever been, and there are no signs of it slowing down. Their continued evolution has transformed them into mini-computers that have completely changed user habits – be it for work, shopping, entertainment or other aspects of our lives. The ever-increasing use of these smartphones means they’ll handle nearly as much data as our normal desktop and laptop computers do. And it’s in that – data – where the real value lies for the consumer.

Importance of Smartphone Data

Sure, the actual handset itself with up-to-date camera functionalities and internal processors make it an expensive piece of kit. But when it comes to damaging or losing a phone, most users will tell you it’s the content stored within the device which causes the most concern. Be it for emotional, convenience or privacy reasons, they dread the idea of losing that data.

So with that in consideration, have you ever wondered how data is treated when it’s deleted? With no visible recycling bin, is it even possible to retrieve messages, photos, calendar entries and call history? Or does deleted content get permanently deleted? Well, to serve your curiosity – especially if you’re thinking of recovering content – read on to see just how smartphones handle the data they store.

How is data saved?

Smartphones store information using flash memory – a storage medium that allows data to be retained without the need for a power supply. It’s a non-volatile method of storing data that can be electronically erased and reprogrammed. This makes flash memory ideal for digital cameras, portable storage devices and smartphones.

Depending on the make and manufacturer, a smartphone will store data in different ways. iPhones, for example, are known to provide only built-in internal memories for their handsets. Android phones are more flexible and, in addition to the internal memory of the device, will give users the option of expandable memory through micro SD cards. Both, however, offer the convenience of cloud storage – the ability to save and back up data to an online source.

How is data deleted?

Although there are many ways to break a smartphone, here are the three most commont:

  • Physical damage – be it an accidental drop or some water damage, the memory chip within the handset can stop functioning properly if the circuit board has failed or various components have worn out.
  • System errors – corrupt / incorrect file formats or malicious apps can break links in file structures, making some data inaccessible or not displaying correctly. Although these broken files may not appear to be recorded or recognised by your phone’s system, they do still exist in the memory.
  • Manual deletion – when you choose to delete a file, the operating system simply marks that location as being available for something else to save in its place. The actual file itself is not permanently wiped. Instead, the path to the file is removed and the data (all of the ones and zeros that make up the file) is shredded into an unreadable format.

Is Smartphone Data Recoverable?

Normally on a computer or any other storage device, the ghost of the deleted file will remain there until the computer has no option but to overwrite it. So if you already have 500mb of spare space, your computer will opt to save new files in those previously unused locations. The space where your deleted file is sitting remains reasonably safe, and it’s for this reason that recently deleted files are easier to recover than old ones.

How data recovery software works

Smartphone recovery works much in the same way. Their NAND flash memory disks are designed so that re-writes are minimized. And as mentioned above, NAND simply treats deleted data as a spare spot for future data to be put in its place. This swift method of deletion takes up less resources and allows users to recover files they otherwise thought were entirely deleted.

A specialist data recovery software attempts to rediscover the path to the previously saved file, and then re-constructs the fragments of the broken data into a readable format once again. These programs have enhanced in recent years and are able to recover files of almost any type and size – messages, photos, videos, contacts, etc.

So despite what you may have thought previously, smartphone data is very much recoverable and not always deleted for good. There are many solutions on the market in helping you retrieve lost content, and none of them require you to seek the help of a professional. Trial any available free software to see what’s possible.

The History, Importance and Benefits of Help Desk Solutions

In today’s extremely fast-paced business environment, even seemingly straightforward tasks like maintaining customer relations needs to be optimized for speed. In some companies, its customer support center may consist of just one or two people who answer the phones and handle all incoming problems. Of course, call volumes and customer expectations often exceed what the staff is able to deal with – ergo, the advent of automation of customer support through help desk software.

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Technically speaking, a help desk software is a resource designed for consumers to contact a company when they are having problems with the product or services provided by that company. Help desks institute a multi-tiered troubleshooting approach by having personnel with extensive technical knowledge available. In layman’s terms, help desk software is a system that automates the management of customer support.

In the typical scenario of the past, a customer sends a support inquiry via email, never knowing what to expect or if they will receive any acknowledgment response at all. Perhaps, they try to get help by phone, only to end up being put on hold and shuffled through different agents. This wastes the time of both the company and the customer.

In some cases, when this process is disrupted, customers are left frustrated while the image of the business suffers a crucial blow. Problems like these are why help desk software was invented.

History of Help Desk Software

Before the era of telephone or computers, businesses mostly relied on face-to-face interaction to resolve customer issues. This meant that the customer had to visit a company’s store or office with the product to get their problem solved. With the invention of the telephone in 1876, and the telephone switchboard in the 1890s, customers began to have the option of calling the company about their problem.

The advent of the telephone increased customer support productivity, but it still had a long way to go. In the 20th century, companies started making use of equipment like dictation machines, typewriters, and dumb terminals with access to a mainframe computer to address customer issues.

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Companies then started to set up call centers and train designated staff to receive and handle customer inquiries in an organized and efficient manner. When the technology of Interactive Voice Response (IVR) came, it was a huge boost to the nature of telephone customer service – which helped customers to perform basic transactions and receive assistance without even talking to an agent.

Still, this required companies to dedicate many employees and much more infrastructure to execute their customer service efficiently.

The 1990s saw the advent of the internet, email, and live chat. This development enabled US companies to outsource their help desk to low labor-cost countries like India and the Philippines.

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The improvements in technology and infrastructure and the presence of an educated workforce in these countries who could articulately speak with international customers over the phone were the main reasons for the boom in the Business Process Outsourcing (BPO) industry which started in the late 1990s.

The next thing that happened when BPOs blossomed simultaneously with both communications technologies and software development was the grand entrance of help desk software. In the 2000s, companies started to use help desk software widely. Help desk software providers also started to pop up – like the early Manageengine.com, www.VisionHelpdesk.com, http://www.Jitbit.com/helpdesk. As the years went by, advancements and other offered features began to grow.

This decade also witnessed the growing popularity of social media channels like Facebook and Twitter. The meteoric rise of social media platforms in 2008 onwards resulted in a new level of engagement and interaction between companies and customers.

Customers are now using tools such as Facebook and Twitter to provide feedback on products and services, with customer support staff quickly responding to their inquiries or questions. Recently, companies have also started using remote desktop software to access customers’ computers to find out details about the issue before suggesting a correct resolution.

Why Help Desk Software is Important for Companies

Companies always compete with each other – and when their product or service features are deadlocked with their competitors, customers tend to favor the company that has the better customer support system.

In the current competitive era, earning customer satisfaction is the primary goal of any business enterprise and organization. It is a well-known fact that happy and satisfied customers can help business organizations unlock greater revenue opportunities, and make them stand far above their competitors. Quality customer satisfaction can also help in strengthening the brand image, which further influences customer loyalty.

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Having a quality help desk software helps companies deal with customer support in the most efficient manner. Help desk software automates much of the customer support system.

As a start, the software pulls customer support emails from an email ID and lists them in a single place. This is part of the process is called Ticket Management, where a customer can file a “ticket” that will be received and read by a tech professional – or even just a program that’s carefully designed to manage tickets. It allows a help desk executive to answer calls from customers and log them easily.

The next step is now for a help desk coordinator to ensure that questions from customers are redirected to employees who’re capable of answering them satisfactorily. The automation program that the help desk software developer coded can iron out various company issues. It enables the coordinator to get notifications when a support executive hasn’t responded to a ticket, or when a ticket has been left unresolved for a significant (and professionally unacceptable) length of time

Finally, information about the ticket and the customer can now be read by managers, tech support, customer support, or other personnel. The thing is, all tickets are already sorted, organized, or even fixed even before they reach this end of the Customer Support system. As such, companies can deal with customer support concerns faster, more efficiently, and more effectively.

The Perks and Benefits of Help Desk Software

A help desk management solution functions as a one-stop solution for all customer support, queries, requests, complaints and assistance needs. It empowers a customer support team to handle all customer complaints and requests from one place without any hassle.

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Help desk software also helps to create more efficient monitoring & tracking. Companies can efficiently monitor and track the current status of any complaint or service request raised by a customer using an advanced help desk management solution. As such, it allows companies to have a constant watchful eye on the complete problem resolution cycle, starting from the time of its registration to the final resolution.

Improved customer relationships come with the effective use of help desk software; by providing top-quality customer support and assistance, (due to improved efficiency and quickness) your business can earn quality customer satisfaction without any complications. It also further allows companies to maintain healthy and profitable relationships with new and existing customers.

Any advanced help desk management solution also simplifies various complex and time-consuming day-to-day processes. This allows for better problem resolution and timing as it enables customer support teams to save crucial time and effort spent on handling customer complaints and requests. Minimizing total time spent on resolving a problem is always a result of a simplified system – one that can be provided by help desk software.

Finally, an advanced help desk management solution allows businesses to improve the quality of assistance and support provided to the customers. With various tools and features, companies can assure their customers will be able to get complete and accurate assistance with all their problems and questions in mind.

How Help Desk Software Directly Helps Companies

Help Desk Software has ushered in an era where companies have a chance to be more efficient and effective with their customer support systems. It is exactly as its name implies: software that acts as a virtual help desk.

Help Desk Software: The Basics

Technically, a Help Desk, in the context of Information Technology (IT), is a department inside an organization that is responsible for answering the technical questions of its users. Most major companies have set up help desk software to respond to questions from their customers.

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The company’s response to their clients’ concerns is usually transferred using email, telephone, website, or online chat. This is done through a “ticketing” system – customers submit a ticket, whether it’s a simple inquiry or an actual satisfaction report, and the software ”decides” where the ticket should be submitted to. Then, the appropriate team members try to solve the problem, and eventually respond to the ticket with their recommended solutions.

Additionally, there are internal Help Desks aimed at offering the same form of help, but only for the employees within the organization.

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Furthermore, a  helpdesk ticketing system has the ability to assist customers with technical problems, such as installing and using computer systems, troubleshooting network connections, installing entertainment systems and resetting passwords.

For example, Help Desks at financial institutions may assist customers with online banking and trading, while those at cable companies may troubleshoot audio and video problems. A small business usually has a single centralized help desk, while a large company may have several interconnected.

Then again, if you own a company or a business enterprise, why would you bother to implement a Help Desk solution? Why not just hire additional employees for tech-support or set up a deal with a call center agency?

There are many different reasons, making help desk software’s far and above the best solution for scaling your customer support.

Customer Satisfaction

The main advantage of help desk software – and its primary goal as a part of a customer support system – is to improve customer satisfaction. Companies provide products or services to customers, by either offering the lowest price or the best product or service. However, when the competition between companies comes to a point of near deadlock, customers begin to seek other invaluable features or bonuses to aid them in their decision of what service or product to choose. Customer support is definitely an invaluable feature that customers pay attention to; and if your company’s customer support service is good, customers will surely favor your company over others.

lady-working

Furthermore, customers know exactly where to go for information because the contact information is clearly visible on product brochures and company websites. Some companies outsource their help desk services to offshore companies. However, studies suggest that this strategy may not work if customers begin to experience poor service, such as long wait times and poorly trained staff. Since Help Desk solutions are generally automated and process customer questions much faster, they have the upper hand.

Customizability

Help desk software is always flexible. Different types of companies have their own needs, and different types of customers always have their own unique requirements. A customer for a telecommunication company may prefer a fully-digitized customer support area while a customer for a food box delivery subscription might just want to be talking to a human at some point. When it comes to ensuring both customer satisfaction and a company’s ease of use, help desk software can easily adjust.

Help Desk Software is also extremely customizable on the micro-level. For example, ticketing systems can be modified in such a manner that it requires a lot of details. A company can choose to have its help desk software include custom fields such as department, building location, floor number, and customer preference – virtually anything is possible! This creates more ways to serve customers or easier ways for employees to narrow down ticket solutions.

Quality Improvement

Help desks can contribute to the improvement of the quality of a company’s products or services. When customers call a help desk, specialists typically fill out problem reports describing the call. Companies can use software to tabulate and track these reports from initiation to resolution. Since these reports can be tracked and recorded, the information you can get from trends and data can obviously help immensely in your company’s quality improvement procedures.

man-at-computer

Developers and project managers can review these problem reports and begin to implement improvements to their product or service. If several customers call with the same problem, the help desk might alert quality control and possibly senior management so that the company can fix the problem quickly.

Improved Process Efficiency

A help desk is typically a one-stop-shop for the whole of a company’s customer support system. Most help desk systems include a holistic platform that provides a single place for users – be it the customer or the tech professional – to create tickets, view the status of open issues, and close out tickets once they’re resolved. A portal can also be used to relay important information to users, such as announcements or press releases. All this can aid a lot in making processes much faster and more productive.

A central help desk department also means customer support calls or tickets come to the same people. This enables staff members to build on their skills and become experts in several technical areas, which in turn leads to faster problem resolution in the future.

Since Help Desks are often part of corporate information technology departments, they have a direct effect on the enhancement of process efficiency. For example, if a customer needs help using a particular software function, the help desk specialist could ask his software designer colleague for clarification. As a result, the customer’s concerns are addressed promptly, the specialist adds to his knowledge base and the software designer finds out how customers are using their product. Help desk employees can share technical information, which enables them to learn from one another and resolve problems faster.

Convenience

Customers have different preferences as it relates to how they interact with customer support representatives – some customers would prefer email while younger generations may be more inclined to use social media.

Using a help desk software solution that can accommodate these preferences demonstrates to your customers that you truly care about them and want to make the support process as easy and painless as possible. This helps foster good customer relationships, which in turn can boost company growth.

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Satisfactory response from consumers can lead to better customer interaction, which ultimately leads to the increased satisfaction of customers. Customers tend to invest more in organization that values customer satisfaction. In turn, this can greatly and dramatically improve the rate of income for your business.

Time Saver

Help desk software which has a simplified and quick implementation equates to your IT team spending less time and effort in making the tool work or answering a complaint. IT professionals, in turn, waste less time on unnecessary manual processes, freeing up valuable time for more important work.

Your help desk acts as your primary tool for customer requests. Keeping this system up and running and ready to respond rapidly to customer issues is critical to establish confidence in your IT department’s capabilities. As such, maximizing the contribution of the IT department can help make a successful business.

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One final note: downtime or bugs within the customer support system can also hurt productivity rates and ultimately reduce system effectiveness. Thus, it is vital to ensure you use only a high-quality help desk solution since they have reduced downtime, a huge factor in quality management when client-related engagements are on the line.

Help Desk Software 101: What it is And How it Can Help Your Business

Since its inception, help desk software has made huge strides in improving customer support for both companies and their consumers. Now, with the addition of recent advancements, help desks have become far better and more efficient to use.

Help desk software is a resource designed for the users of virtually any product to contact companies when they are having problems with their service. Typically, help desks aim to institute a multi-tiered troubleshooting approach – this can be mainly done by having personnel with extensive technical knowledge available to answer consumer questions.

tech-support

Generally, helpdesk software consists of at least three main parts: Ticket Management,  an Automation Suite, and Reporting & Optimization. In order to actually consider software a quality Help Desk software, it should be masterful in all these aspects. Together, these three functions essentially form the crux of a helpdesk operation.

Implementation of this multi-tiered support varies widely within companies. In one company, it may be one person with a wealth of knowledge carrying a cell phone. It may also be several people who perform some of the support in house and several people from another company that are contracted for additional support. In still another company, it may be a multitude of people within their own company performing all levels of support. The approach might be different, but the idea is always pretty much the same.

How It Basically Works

Help Desk software’s work starts and is hinged on how it is able to pull customer emails from their initial email and organize them in a single place. This is how “Ticket Management” basically works. It allows a help desk executive to answer calls and emails from customers and log them easily as individual “tickets”. It also allows customer support executives to listen and respond to customer feedback on social media, such as Facebook and Twitter.

help-desk-dashboard

The Automation Suite, meanwhile, allows a help desk coordinator to ensure that questions from customers are redirected to employees who are capable of answering them satisfactorily. This is the next step that most help desk software follows. It enables the coordinator to get notifications when a support executive hasn’t responded to a ticket, or when a ticket is taking too long to get resolved, among other several possible cases.

Lastly, the Reporting and Optimization section constitutes the most important function of customer service: it pulls and assembles pertinent information about all the critical aspects of the helpdesk. Managers and leaders can then understand service elements such as load on the helpdesk team, turnaround time & resolution rate of each executive, etc. Metrics like these give managers a quick perspective on how things are faring and allows them to make changes for the better.

The Standards Help Desk Software Should Implement

The most strategic method of implementing Help Desk is to follow the Information Technology Infrastructure Library (ITIL) best practices. A Help Desk must include the following if it wants to be credited for best practices:

  • Single point of contact (SPOC) for IT interruptions
  • Computer or Software consultations
  • Tracking capabilities of all incoming problems
  • Problem escalation procedures
  • Problem resolution

The following are listed as best practices for Help Desk. These are all outlined in the Service Management best practices section of ITIL version 3:

  • Knowledge Management – A Help Desk should have a system that improves operational efficiency by reducing the time spent to rediscover previous incidents or problems.
  • Problem Management – A Help Desk should have a system that gathers information during incident management to help spot problems.  This system identifies the root cause of frequent recurring incidents by capturing information in a knowledge base.
  • Access Management – A Help Desk should act as the keepers of the user accounts along with password resets.  Single ownership by the Help Desk ensures quicker response time for end users with user or password problems.
  • Service Catalog – A Help Desk should have a published service catalog, ideally with pricing information included and with detailed service descriptions.

The Benefits of Implementing Help Desk Software

A Help Desk system is all about ease of use. At its best, a Help Desk software automates an issue resolution workflow, centralizes information, and keeps everyone in-the-know with email alerts.

Instead of having to track down or phone-call someone from tech support to get help, consumers can simply submit a ticket to the helpdesk team through email or a website-based form. The help desk software can then receive, log, and assign issues to the appropriate help desk technicians automatically, making the process more convenient for all parties involved.

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Not only do help desks streamline communication, they also keep detailed records of all submitted issues, making it easier to track updates and report on what work has been done.

Aside from its main function, there are other ways on how Help Desk software can help a company, even in the littlest of ways:

  •         Efficiency in working: Because employees can easily submit issues and get their tech issues fixed faster, everyone can spend more time being productive because of the time Help Desk software saves. IT professionals also waste less time on unnecessary manual processes, freeing up valuable time for more important work.
  •         Customize to meet needs: At the entry-level tier, a Help Desk ticket should include a title and description of each issue. For more detailed information and better categorization, a company can opt its Help Desk software to include custom fields such as department, building location, floor number, and customer preference – virtually any customization requirement is possible. This creates more ways to serve customers and easier ways for employees to narrow down ticket solutions.
  •         Help Desk, a One-stop Shop: Most help desk systems include a user portal that provides a single place for users to create tickets, view the status of open issues, and close out tickets once they’re resolved. A portal can also be used to relay important information to users (such as planned downtime), which can reduce unnecessary tickets.
  •         More control and more accuracy in due date management: Setting, tracking, and communicating changes to issue due dates are easy with a help desk. This would be extremely useful – and unfathomably more efficient – for both the IT professional addressing the issue and the employee who submitted it. Due dates can be automatically or manually assigned, and help desk technicians can sort tickets based on date projects need to be completed.
  •         Multitasking anywhere, anytime: Help Desk systems allow IT professionals to be able to quickly and more easily categorize and prioritize issues. As a result, IT professionals can schedule and sequence much better as they consider which issues to prioritize. As such, a tech might want to handle multiple similar issues in a single trip from the server room, making better use of their time.
  •         Improving Workflow by Trend Analysis: Because help desks can help track metrics such as average time spent resolving tickets, IT managers can run detailed reports to discover trends. For example, if a certain tech is very good at a specific task, management might want to give all related tickets to them for maximum efficiency.
  • Help Desk assignment Automation: The advanced and top-notch help desk software can analyze tickets and automatically assign issues based on specific criteria. For instance, department leads can send all hardware issues to Employee A (who happens to be the superior hardware expert) and all software issues to Employee B (who specializes in software solutions).

5 Top-rated CMS’s to Power Your Online Hub

When you’re on the internet, do you ever wonder how site administrators maintain their web pages and keep those sites all pretty, responsive and updated with the latest content? Thanks to the rising popularity of content management systems (CMS’s), a lot of the upkeep has been simplified and made much easier.

A CMS is a type of software that enables the site administrators to create and modify digital content using a user-friendly interface to publish online content and data. With a wide array of features, most of the content management systems usually include web-based publishing, format management, history editing, indexing, and automatic data retrieval.

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If you are planning to establish your own website that is focused on content, the best way for you to achieve this is to opt for a content management system. To have a unique website developed without a definite budget for maintenance can jeopardize your business operations sooner or later. The good news is that CMSs nowadays are open-sourced, easily managed, and even offered for free.

A report from the W3Techs content system management website reveals that the top three leading CMS of today are responsible for at least 70% of all the CMS usage on websites from across the World Wide Web.

Start-up entrepreneurs, multimedia artists, creative writers, food and video bloggers are among those who have discovered the ease of having and maintaining a wonderful website. It is all about the readily available CMS that is used with practically every website. Plus, these CMS’s do not require you to pull out a big amount of money from your pocket just to have a customizable and reliable content platform of your own.

In the world of e-commerce, e-business owners can face the challenge of looking for a good shopping cart platform that matches your familiarity with programming languages and your business model. If you are trying to have a start-up online store, you most likely have faced this dilemma.

To help you in your quest in building a better website, below are five of the most popular content management systems and how they fare in expanding the virtual network of today.

WordPress

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Considered one of the most popular among all the content management systems of today, WordPress has become a household name in the cyber universe and to website developers. In fact, most of the websites you see online are powered by WordPress to help content managers and site administrators to publish, manage and organize a wide variety of content – from articles and tutorials, to photos, videos, stories, and much more.

Aside from WordPress being a user-friendly and easy-to-learn platform, it also is highly flexible for beginners and experienced users alike. The public plugin repository has an estimated 40,000+ free plugins available for download, while the public WordPress theme database has over 2,100+ styles to choose from.

It operates using the PHP programming language and supports MySQL and MariaDB database platforms which make it a standard for a website that has both function and aesthetics. Also, this is why the content system management market ranging from start-up businesses to mobile applications have relied on WordPress for their websites.

Furthermore, aside from having a wide array of themes to choose from and design flexibility, WordPress is also secure, reliable and easy to work with. If you want a site for e-commerce, business, portfolio, community, or an organization that can be easily managed, WordPress might be the way to go.

Joomla!

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Joomla! is another hot content management system in the market today. However, it is for those who are more knowledgeable in programming languages and are up for a bit of a challenge. It uses PHP programming language and supports MySQL, PostgreSQL, MSSQL, and SQLite databases.

Although the code base of Joomla! is rather sophisticated and complex compared to that of WordPress, it has also built medium to large scale websites that are live today. On the brighter side, Joomla! offers more scalability and more back-end integration than other current content management systems.

It is the second most used content management system platform after WordPress. Joomla! is in the middle ground in terms of ease of management as it allows non-technology savvy administrators to still manage the site effectively without that much technical assistance.

Users of Joomla! love the platform because of its native front-end content editing, content management flexibility, and a native integration of multiple languages which makes the Joomla!-powered sites more user-friendly to site visitors of different races.

Shopify

shopify

When it comes to e-commerce websites, Shopify is one of the most popular CMS’s. For an online shopping platform, it provides everything with an easy access setup and a handy dashboard area for quickly adding products, customizing the look of your site, and more.

Also, if you plan to move in from another platform, Shopify provides you a hassle-free process to import your products and content from your store powered by a different platform. More advanced web developers can also gain access to the CSS and HTML files so that they can personalize their websites more.

According to a review of Shopify, the platform also offers easy scalability. This allows e-commerce businessmen to list a huge portfolio of products that could offer top end packages and offers. Also, it is also capable of adding apps to the e-commerce store itself like customer reviews, live chat, and many more.

In addition, the platform’s backend is just as impressive as it offers a feature-rich interface that helps the administrator to manage the site effectively. All the items in stock can be tracked, and offline and online inventories are well taken care of.

Bigcommerce

bigcommerce

If you want a beautiful and highly intuitive e-commerce website, Bigcommerce is the platform to choose. It allows the developers to create and maintain a gorgeous website that gets results using unique themes and advanced customization framework to help business owners to establish their brand and entice online customers.

Bigcommerce’s intuitive front end editor allows you to customize the appearance of the website without the need to do any coding. However, developers also have the option to experiment with the platform’s theme framework to build a totally personalized online store using HTML, CSS, and other coding languages. However, if you are not that well-versed with coding, BigCommerce offers more than 100 responsive templates to choose from.

The platform has a network of more than 2,000 web designers and developers worldwide who can help businessmen build their dream online store. Their team has undergone rigorous training to be certified experts. Partners like Groove, Indaba and IntuitSolutions have built ecommerce sites for some of the world’s most successful brands.

Volusion

volusion

Volusion is also an effective platform for you to establish an online shopping market. The thing is that that unlike Shopify, it provides you with a clean dashboard with minimal elements.

The problem is that when you want to change the layout and design of the pages, coding is a requirement. This is why when deciding to go for Volusion, you must be comfortable with coding in HTML and CSS in order to personalize the templates according to your preference.

As far as its interface is concerned, they offer 28 free and readily-available themes while there are 88 templates that can be purchased. The designs are clean and organized for the modern entrepreneur.

The front end of Volusion is easy to navigate since all the themes are responsive. Mobile commerce is already included for selling on an app. Also, social media tools and automatic tax rates generate interaction and easy checkouts. On the other hand, its backend now offers a primary dashboard menu that includes tabs to easily access orders, marketing, customer profiles, inventory, design, and reports.